7betbd Privacy Policy

1. Introduction

7betbd operates a trusted online casino and sports betting platform for users in Bangladesh. We believe your privacy is a fundamental right, and our responsibility is to handle your personal information with the highest level of protection.

This Privacy Policy describes what information 7betbd collects, why it is collected, how it is used, with whom it may be shared, and what rights you have regarding your information. Whether you register on our platform, complete a transaction, or simply visit the website, any use of the service brings you under this Policy.

2. Information We Collect

7betbd may collect information about you from various sources. The main categories of information are described below.

2.1 Registration Information

Information you provide when creating an account includes:

• Full name and date of birth
• Email address and mobile number
• National ID number or passport number (for identity verification)
• Residential address
• Username and password

2.2 Financial and Transaction Information

To process deposits, withdrawals, and other financial activities, we collect:

• bKash, Nagad, Rocket, or bank account details
• Transaction history, amounts, and dates
• Withdrawal and deposit records
• Bonus and promotion related information

2.3 Technical and Usage Information

When you use our platform, the following information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Pages visited, time, and session duration
• Information collected from cookies and similar tracking technologies
• Gaming activity logs and history

2.4 Communication Information

When you contact our customer support team via live chat or email, a record of that conversation is kept with us so we can provide you with better assistance.

3. Purpose of Using Information

7betbd uses your personal information for the following legitimate purposes:

• Account Management: For registration verification, login security, and account administration.
• Identity Verification (KYC): To prevent fraud and comply with regulatory guidelines.
• Processing Financial Transactions: To complete deposit, withdrawal, and bonus distribution processes.
• Providing Customer Support: To resolve your issues and answer your questions.
• Ensuring Security: To detect and prevent unauthorized access, fraudulent activity, and technical problems.
• Responsible Gaming: To monitor gaming behavior and provide assistance when needed.
• Platform Improvement: To analyze user experience and improve service quality.
• Relevant Communications: To send important updates, bonus offers, and promotional messages (only with your consent).

4. Sharing Information with Third Parties

7betbd does not sell your personal information. However, information may be shared with trusted third parties in the limited circumstances listed below:

4.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, and bank service providers — solely to complete transactions. These organizations follow their own privacy policies.

4.2 Game Providers

Limited technical information may be exchanged with our game partners including Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming to manage gaming sessions.

4.3 Legal Obligations

Specific information may be shared with authorities when required by court orders, lawful requests from investigating agencies, or to comply with applicable laws.

5. Data Protection and Security

7betbd uses industry-standard technology and processes to keep your personal and financial information secure.

• SSL Encryption: All data transmitted on the website is protected with 256-bit SSL encryption.
• Secure Servers: Your data is stored on high-security servers.
• Access Controls: Only authorized staff are granted limited access to the information they need.
• Regular Security Reviews: Our systems are kept secure through regular audits and testing.
• Fair Play Verification: The fairness of gaming outcomes is independently verified.

No data transmission over the internet is entirely risk-free, but we are committed to ensuring the highest possible level of protection. Keep your account password confidential and do not share it with anyone.

6. Cookies and Tracking Technologies

7betbd uses cookies to improve website functionality and personalize the user experience.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the website; without them the site does not work properly.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze and improve platform usage.
• Security Cookies: To detect and prevent fraudulent activity.

You can manage or delete cookies from your browser settings at any time. However, disabling cookies may cause some features to not work properly.

7. Data Retention Period

Your personal information is retained only for as long as necessary to fulfill the purposes described in this Policy. Specifically:

• Account information — for as long as the account is active and for a defined period after closure as required by legal obligations.
• Financial transaction records — for the period defined under applicable law.
• Customer support communications — for a defined period after the issue is resolved and as required by law.
• Technical logs — generally short-term; may be extended as needed for security purposes.

Once the need for retention has ended, your information is securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your own personal information:

• Right to Know: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Deletion: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that your information be used for limited purposes only.
• Right to Opt Out of Marketing: The right to request that promotional communications be stopped.
• Right to Lodge a Complaint: The right to raise concerns about data handling with the relevant authority.

To exercise these rights or if you have any questions, contact us at [email protected] or speak with us directly via live chat.

9. Privacy of Minors

7betbd strictly prohibits providing services to anyone under 21 years of age. An age verification process is followed at the time of registration. We do not knowingly collect or hold personal information of any minor.

If we become aware that information of a minor has been collected, that information will be deleted immediately and the associated account will be closed.

10. Responsible Gaming and Data Use

7betbd is deeply committed to responsible gaming. To this end, we may analyze your gaming activity data and take the following steps:

• Identify unusual gaming patterns and offer assistance.
• Provide the ability to set deposit and withdrawal limits.
• Activate self-exclusion or break options.
• Provide information on support resources listed on the responsible gaming page.

11. Third-Party Links

Our platform may contain links to third-party websites. 7betbd is not responsible for the privacy practices of these external sites. It is recommended that you read the privacy policy of any external site before visiting it.

12. Changes to This Policy

7betbd reserves the right to update this Privacy Policy as needed. For significant changes, we will publish a notice on the website and update the "Last Updated" date at the top of the Policy. Continued use of the platform after changes have been made will be considered your acceptance of the updated Policy.

It is recommended that you review this Policy regularly so you stay informed about the latest changes.

13. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact our privacy team.